Columbia Valley Vet is different.
We not only care about your animals, but also you. We are people-oriented, focusing on both client and staff satisfaction.
We value our supportive community.
We actively seek out opportunities to play a positive role in our community. We collaborate to support our fellow veterinary professionals inside and outside the practice. When making decisions, we keep our community in mind.
We have trust in the team.
Having trust in the team is essential. We trust they will be a reliable source of information. We trust they will be accountable and perform tasks to the best of their ability. Regardless of how the situation plays out, we trust that there are good intentions.
We are excellent communicators.
Our communication is clear, concise, friendly and empathetic. We are confident when we speak but are also receptive to feedback and growth. We believe good communication is at the heart of every healthy relationship, professional or personal.
We love teaching!
We take the time to educate clients, as this results in better compliance. We get fulfillment from teaching staff so they flourish. We adopt a coaching mindset to foster growth and empowerment.
We are compassionate.
We use active listening to recognize and acknowledge people’s concerns. We show people we care through our body language and tone of voice.
We are always learning.
We commit to constantly improving our skill sets. Every interaction, good or bad, is a learning opportunity. Learning allows us to think critically, adapt to change, and be more open minded.
Land Acknowledgment
We acknowledge the land we work, play, and live on. We give thanks to the Ktunaxa Nation who have cared for it before us as their traditional territory. Within the lands protected by the Ktunaxa Nation Rights and Recognition & Core Treaty Memorandum of Understanding with a mutual agreement under stage 5 of the treaty process.